FAQ Viable Vision

In order to use Viable Vision, all users must have a Viable Screen Name registered with the service. You can visit www.viable.net and register for a VSN in just a few short steps!

You may download Viable Vision by visiting www.viable.net and registering with MyViable. If you're already registered with MyViable, you can log in and download the software.

First, be sure that you have a registered account with Viable Vision, and that you have already activated your account by clicking on the link in the e-mail that was sent to you. If you have forgotten your password or VSN, then visit MyViable at our website to request your log in information.

The best setting to receive the best quality video is 30 FPS. You can change your FPS settings by going to the "Settings" menu and clicking on "Advanced" under "Video."

If you experience poor video quality, try the following:

• Close all programs but Viable Vision.
• Adjust your bandwidth setting in the Network tab of Viable Vision's settings menu.
• Adjust your frame rate setting by clicking on "Video", and then "Advanced" in Viable Vision's settings menu.

Be sure that your current webcam is the correct source: open the "Settings" menu in Viable Vision, select "Video", and check in the drop down box that the correct webcam is selected.

You should always connect the webcam directly to the USB port of your computer. Connecting the webcam through USB hubs is not recommended and is one of the primary sources of webcam problems.

To perform a webcam driver update, first determine what type of webcam you have. To do this:

• Open Windows Explorer (press "Window" key and "e" key)
• Open "Control Panel"
• Open "Scanner and Cameras"
• In the device list under "Scanner and Cameras" you can find your webcam.

To find the latest drivers go to the webcam manufacturer's web site. They should have a support section or a driver section where user can find the drivers for the device listed in "Scanner and Cameras". Follow the instructions on the manufacturer's web site to download and install the latest webcam drivers.

Not all users are aware that most webcam use a fixed focus lens that can (and should) be tuned to the right speaker distance. This is usually accomplished by rotating the grid around the lens until the clearest focus is reached. Refer to your webcam user manual for further information.

• Hard Disk Space: 10 MB.
• Operating System: Windows 2000/Windows XP/Vista.
• Software: DirectX 9.0 or up.
• Broadband connection.
• Webcam.

Viable Vision uses automatic firewall traversal which should work 90% of the time, with the exception of hardened security environments. You should not experience any difficulties in making outgoing calls if you are behind a firewall, but may experience some difficulties in receiving calls because the firewall will stop the call before Viable Vision has a chance to route the call through the firewall. Contact the internet service provider or the person who helped you set up your router if you are experiencing difficulties in receiving incoming calls.

The cause could be the limited media capabilities of the remote party that are not compatible with those of Viable Vision. This could happen on very low bandwidth calls (less than 64 Kbps) and when the other party does not support audio.

This problem is due to a known problem with some Creative webcams, whose drivers claim the webcam to be available even if not connected to the PC. This causes problems with all programs trying to access the webcam (not only Viable Vision). If you ever installed a Creative webcam, we do not recommend running Viable Vision without a webcam connected to your PC.

No, any program (such as MSN Messenger Video Conversation, Yahoo! Messenger, AOL Instant Messenger) that uses video capture devices will be able to run at one at a time. Only one application at a time can access the webcam, so please close all other video-related applications.

By clicking on the VRS button, you will be automatically connected to ViableVRS. A pop-up window will appear asking you for the number of the hearing person you wish to dial. Enter the number (optional) and click OK. You will then be connected to ViableVRS.

Text chat is a made available by Viable Vision. If you call someone that does not have this (for instance, a Sorenson VP-200 user), then the text chat window will not be functional. If you call ViableVRS, or another user of Viable Vision, then your text chat should work just fine.

To call other Viable Vision users, you simply need to type their Viable Screen Name (VSN) into the dial field at the top of Viable Vision, and click "Call." You could also add your friends to your Contacts list, and call them by double clicking on their name on the Contacts list.

To call other people who are not users of Viable Vision, you will need their Public IP address. Simply enter the IP address into the dial field at the top of Viable Vision, and click "Call." You could also add the IP address to your Contacts list, and call them by double clicking on their name in the Contacts list.

The Show! is one of the most unique features of Viable Vision. This will allow you to share information on your computer with the person you are VPing with. Show! only works when you are connected and on a call. When you are on a call, the Show! window will list all the programs that are currently open and running on your desktop. "Program Manager" will always appear, and will show your entire computer desktop to the user. By clicking on one of the open programs you are running, that program will replace your outgoing video feed, which will stop when you are using this . To show your personal video again, you must close the Show! .

DVR stands for Digital Video Recording. Clicking on DVR will pop down a window that shows a list of your previously recorded calls. By scrolling and clicking on the saved call, you'll be able to view your conversation over and over. You cannot view your saved conversations while you are connected and on a call.

While you are on a call, the pop out window that displays your personal video has two buttons. By clicking on the "Record" button (which is shown by a red dot), you will begin to record the call. Clicking on Record will send a warning to the other person you are talking with to notify them that you are recording the call. You can stop recording either by hanging up and disconnecting the call, or by clicking the same "Record" button again. Your recorded call will automatically be saved to the DVR menu.

If none of your question has been answered, please fill out our Help Request form or contact Customer Support using any of the contact methods listed at our support page. We will work with you to ensure that your question is answered or technical issue is resolved.