 Each question is worth asking! Here is a list of answers to questions that people frequently ask about Viable. If you can't find your answer here, feel free to contact us and we will be happy to help you further.  How can I get a VPAD+? How much does it cost? How will this be distributed? 
Please contact our Customer Support for more information.
Is the VPAD+ free?
The VPAD+ retails for $699 plus tax but promotions and special discounts will be available to the deaf and hard of hearing community. We intend for the VPAD+ to be affordable.
Why isn't the VPAD+ free?
The VPAD+ retails for $699 plus tax but promotions and special discounts will be available to the deaf and hard of hearing community. We intend for the VPAD+ to be affordable.
How much does the VPAD+ weigh and how big is it? Is it easy to carry?
The VPAD+ weighs a few pounds, so it is extremely portable. The compact VPAD+ comes with a protective sleeve and will fit in laptop cases, a regular backpack, between layers of clothes in your suitcase, etc.
Can the VPAD+ be used for VCO calls?
The VPAD+ can handle VCO calls; in fact VCO users can hook up headsets, external microphones, and speakers to their VPAD+ to enhance their VCO call.
Can I conduct VRI (Video Remote Interpreting) calls with my VPAD+?
That is a possibility, as is almost everything else with the VPAD+. The VPAD+ is much more than a videophone.
WirelessWhat protocol will the VPAD+ use to place point-to-point calls?
Three options for placing point-to-point calls exist as of now: IP address, VSN (http://www.viable.net/product/vsn) or 10 digits. The VPAD+ can connect to any SIP- or h.323-compliant videophone application or hardware.
How fast is the VPAD+ video connection?
The VPAD+ transmits video at 30 FPS, bringing clarity even to the sloppy finger spellers among us.
What kind of WiFi standard does the VPAD+ use?
The VPAD+ WiFi feature is now built in using 802.11g standard.
Will I have to pay for my VPAD+ WiFi connection?
The VPAD+ will act exactly like a laptop with its 802.11(g) wireless network interface card built in so it will depend on the WiFi network you use at a given time. Your local library or coffeehouse may offer free WiFi connection, or may require payment/registration to access their WiFi network.
Does the VPAD+ include a Bluetooth connection?
The VPAD+ supports Bluetooth audio devices.
EquipmentHow will I know when I have an incoming caller?
The VPAD+ has light and audio alert systems. Additionally, you can plug in devices that work with the telephone line (RJ-11) port and, as examples, have the room lights go off or your couch vibrate when there is an incoming call.
Can the VPAD+ audio/video in/out connect with a TV, DVD, VHS, video camera, LCD projector, etc.?
The audio/video possibilities are endless-the VPAD+ can be connected to a TV, Camcorder, VHS, etc., for display or recording. It also can be used to display video content from a DVD player or a camcorder, and can transmit the image to the other party. For example, you could call someone using the VPAD+ then show a video of a niece's birthday party.
Does the VPAD+ come with a USB 2.0 slot? Can I connect the VPAD+ with any USB keyboard?
The VPAD+ has two USB slots, which you can then plug in a wide selection of USB-compliant devices, for example, any USB keyboard, either wired or wireless.
Does the VPAD+ use a remote?
The VPAD+ will feature touch screen technology where users can navigate their way around simply by touching icons. The VPAD+ also provides an on-screen keyboard to enter textual and numerical information.
Will I be able to transfer my Viable Vision profile, address book, speed dial list, etc.?
Your profile is remote so you can access your Viable Screen Name (VSN) information on either the VPAD+ or Viable Vision. We intend for the VPAD+ and Viable Vision to provide a seamlessly integrated experience.
Can I mount my VPAD+ onto my wall, like my HDTV?
The VPAD+ can be mounted on the wall; it is compatible with VESA standards, which is universal. If the VPAD+ is not mounted on a wall, it can be propped up with a kickstand.
Do I need to purchase a new wireless router for this VPAD?
If you already have a wireless router, the VPAD+ will work with it. You also have the option of plugging it in with an Ethernet cable.
Is the VPAD+ power 12V DC with AC power adapter compatible with a DC to AC car adapter?
You could purchase a power adapter for your VPAD. Viable does not provide a car adapter with the VPAD+ package.
Does the VPAD+ come with batteries?
Viable does not provide a battery with the VPAD+ package. You can purchase a battery for your VPAD. We recommend that the battery be 9.6 volts, not exceeding 12 volts.
If you have additional questions not covered in this FAQ, please contact our Customer Support Representatives (www.viable.net/support). Viable Customer Support and our website are your sources for the latest information on the VPAD and everything we do at Viable. |
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To place a VRS call: From any videophone devices, dial viablevrs.tv. For hearing callers, dial 1-877-VIABLE1. 
