Each question is worth asking! Here is a list of answers to questions that people frequently ask about Viable. If you can't find your answer here, feel free to contact us and we will be happy to help you further.



General

How do I get VideoMail?
All you need is a Viable Phone Number. When you have registered for yours, simply give your Viable Phone Number to deaf and hearing people and let them call you. If you miss their calls, they can leave you VideoMail.

How can I check my VideoMail?
You have three choices: You can check your messages through your VPAD, Viable Vision or MyViable.

Is VideoMail available 24/7?
Yes, it is a feature of ViableVRS available to everyone who has a Viable Phone Number.

Do I have to pay for VideoMail?
No, there is no cost for VideoMail!

Can anyone leave VideoMail?
Yes, anyone can leave you a message. People who call you directly from a videophone will be able to leave an ASL message. Voice callers who dial your number will be able to leave a message through ViableVRS .

How long can VideoMail messages be?
Up to three minutes long.

I want VideoMail but I have a phone number from another VRS provider. Help!
You can transfer your number to ViableVRS – contact Customer Support and we will assist you.

Set Up

How long can my introduction message be?
60 seconds.

How do I make sure my message was recorded?
After leaving your message, simply hang up. You can press 1 if you want to review or re-record your message.

I don't want to sign my VideoMail introduction. What other options do I have?
You can keep the default text message that comes with VideoMail.

How will voice callers know they are calling me?
We recommend that you identify yourself in your message, such as "Hello, you've reached <your name>. I am not here right now, please leave a message."

Your Inbox

How can I delete VideoMail?
Messages can be deleted through the VPAD, Viable Vision or MyViable.

Can I save my messages forever?
Unfortunately, messages expire after 365 days.

My inbox is full but I need to save all my messages!
Users will be given more messages on a case/by/case basis initially and can contact a CSR for more memory space.

Compatibility

Can I check VideoMail from any computer?
You can check your messages using any browser that has Flash 9 or greater installed. This is the same for PC or Mac.

What mobile devices will support VideoMail?
We currently support video notifications for the T-Mobile Sidekick LX and will soon enable this for Blackberry and iPhone. Some Blackberry models that support the 3gp format can view messages. Please contact Customer Support for the latest list of supported devices.






If you have additional questions not covered in this FAQ, please contact our Customer Support Representatives (www.viable.net/support). Viable Customer Support and our website are your sources for the latest information on the VPAD and everything we do at Viable.



Your IP Address: 38.107.191.83
To place a VRS call: From any videophone devices, dial viablevrs.tv.
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